When an old translation will not carry over
Three situations come up regularly. Your name has changed since then, so the papers no longer agree. The old translation was done by a friend or a relative rather than a translation business. Or you only had part of the document translated, and this time the full thing is wanted.
There is also a simpler one. Some people never had the document translated at all, because their visa category did not ask for it. Citizenship is a different door, and it asks its own questions.
What we do with the ones that still work
Nothing, and we charge you nothing for them. We list them in your quotation as already covered so you can see at a glance what you are paying for and what you are not.
If your visa file is still in progress alongside this, that set has its own rules about what must be certified — our visa document translation page explains where the two differ.